I know that I have touted the brilliance of customer service for Jet Blue but one agent slipped through the cracks or missed the obligatory customer service training, or as we call it at Intuit, customer success. An agent in Boston on 4/16/2010 was very cranky had a short tempered, dismissive attitude. I could not get close enough to photograph her clearly, so here she is from far enough away that she could not "smack" me either literally or figuratively. She is the one on the left, the one on the right does get it and had a great attitude. This is an anomaly for Jet Blue, to have a cranky service person!
This is where I am confused though. We had a flight to Dulles Airport, deplaned and walked into the hallway, looked for our connecting flight to Orlando, and IT WAS THE EXACT SAME GATE AND PLANE that we had just left, and they made everyone get off. The next flight was a new number, but the same plane and about 20 of us were on both flights. The exact same crew were on both flights.
Why did they do this? Is it TSA related?
BTW - this travel experience was exceptional. Both flights took off on time. They fed us Terra Yukon blue potato chips and sodas. Individual TV screens with lots of channels. Great service except for the agent in Boston (if you forgot, she is on the left in this picture).
We arrived in Orlando, EARLY!
If only they could all be this perfect.
It did occur to me that because of volcano in Iceland Eyjafjallajokul "Ey ya fyat tah YOH kuht" there were a lot less flights from Dulles Boston and Orlando which might explain on time departures on a Friday afternoon the Friday of April school vacation. Am I becoming a cynic in my old age?
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